Frequently Asked Questions & Other Useful Information
Click on a question to go to the answer
- What is the minimum quantity I can order?
- How long will it take to get my order?
- I need my products Next Week. Is this possible?
- I do not own a business. Can I still order products?
- Can I order one or two of the items shown just for myself?
- Can I see what my artwork will look like before you print it on the product?
- Can I get a sample before I order?
- Can I get a sample made with my logo on it?
- How will my order be shipped?
- What is “camera-ready” artwork?
- I do not have any artwork. I just want my name and phone number, etc. What do I do?
- How do I get my artwork to you?
- What is a Setup Charge?
- Do I have to pay the Setup Charge if I re-order the same thing at a later date?
- What is Color Matching (PMS)?
- What is a “Copy Change”?
- What does “5%+/- of ordered qty is considered a completed order” mean?
- What does “Personalization” mean?
- Can I get the “Buffalo Bills” or the “Coke” logo printed on my products?
- What happens if I get my products and they are not what I ordered?
- How do I know you will “deliver”? Can I trust you guys?
- I have a question that isn’t answered here. What do I do?
What is the minimum quantity I can order?
On each product page you will find a column of quantities and prices. The first quantity shown is the minimum quantity that can be purchased with an imprint.
How long will it take to get my order?
Normal production time is 10 working days from the day the factory gets the order and the artwork plus shipping time (5 days max using UPS Regular Ground)
I need my products Next Week. Is this possible?
Possibly, if all goes well. This is considered a RUSH ORDER and could cost more. Some orders can be done in 3 days. Each manufacturer has different rules for RUSH orders. Please ask and we will let you know. The matter of shipping then enters the situation. We will discuss the shipping charges at the time of the order. It doesn’t always mean more expensive, but it could.
I do not own a business. Can I still order products?
Yes you can. Remember you must meet the minimum quantity rule however. We have done orders for bachelor parties, weddings, family reunions, retirement parties, service clubs, fraternities & sororities, birthday parties, graduations, homecomings, etc.
Can I order one or two of the items shown just for myself?
Yes you can. The item would come with No Imprint. The cost is the price shown for the minimum quantity plus $20.00 for shipping and handling. Items purchased must be paid for with a VISA card.
Can I see what my artwork will look like before you print it on the product?
Yes. This is called a “paper proof”. We will fax or e-mail you a copy of the finished layout in the actual print size for your approval.
Can I get a sample before I order?
If you would like a sample or samples of various products, we would be happy to send them to you at No Charge for the item. You will, however, have to pay for the shipping charges. Charges can be applied to your FedEx or UPS account or charged to a VISA card. The No Charge for samples DOES NOT apply to any clothing items such as golf shirts, sweat shirts or jackets or to items such as Awards or Trophies. Samples that have a value of $10 or more per item will require a refundable deposit.
Can I get a sample made with my logo on it?
Yes you can. This is called a Product Proof or Pre-Production Proof. Typically the cost of doing this is the cost of 1 item plus the Setup Charge and the shipping charge ($10.00 +/-) If the Product Proof meets your approval, then the order is begun and you do not pay the Setup Charge again. If you choose to change the graphics, then a new Setup Charge would apply.
How will my order be shipped?
Orders are normally shipped via Purolator, UPS or FedEx.
What is “camera-ready” artwork?
Camera-ready art is artwork provided by you in crisp, clean black and white fashion. Artwork that is in digital form can be e-mailed to us or the disk can be sent via courier. We can accept art on CD disk. We can accept Mac or PC e-mailed graphics. We prefer vector image [ai or eps] Adobe Illustrator files. All graphics should be saved as BMP, TIF or JPG at 600 DPI or higher. Large files (over 1 MB) should be ZIPPED (PC) or STUFFED (MAC). Faxed artwork, Yellow Pages ads, business cards, letterhead, MS Word graphics, magnets, T-shirts or any photocopied graphics IS NOT reproductible artwork.
I do not have any artwork. I just want my name and phone number, etc. What do I do?
That’s not a problem. We can create the “artwork” needed. Artwork charges are $60 per hour.
How do I get my artwork to you?
Artwork (paper or on disk) can be sent via regular mail or courier. Artwork that is in digital format can and should be e-mailed. [See “What is camera-ready art” above]
What is a Setup Charge?
Before a factory can imprint your graphics on an item, they must create either a silk screen, pad printing die or foil stamping die. The cost of creating these tools is called a Setup Charge.
Do I have to pay the Setup Charge if I re-order the same thing at a later date?
If you order within a few months, NO. Some suppliers keep art for up to 2 years, but not all suppliers do this. Check with us & we’ll let you know which suppliers keep art. It all depends on the product & the imprint.
What is Color Matching (PMS)?
Color matching (PMS or Pantone Matching System) is where you want the imprint color to be a particular color (eg. SkyBlue Orange PMS1234) that is not a “stock” ink color maintained by the factory. Most factories carry an adequate number of colors to meet most needs.
What is a “Copy Change”?
A Copy Change occurs when you have a common logo (Back Nine Group above) and you want to imprint different locations & phone numbers on parts of the order (eg. 100 with MI, 100 with ON and 300 with FL)
What does “5%+/- of ordered qty is considered a completed order” mean?
If, for example, you order 1000 ballpoint pens, the factory may produce 1000 pens but Quality Control finds that 6 of the pens were misprinted. These pens would be removed leaving 994. The factory will not reproduce the extra 6 pens. Similarly, if in the process of printing, the factory prints 1008 pens, that’s the amount they would ship. In the case of 1000 pens, the allowable discrepancy is 5% or 50 pens. If the amount of the discrepancy is “tiny” no adjustments are made to the invoice. If the discrepancy is significant, an adjustment will be made and is to be considered a completed order.
What does “Personalization”” mean?
Personalization is simply imprinting individual names on a product. For example, if you ordered 100 leather folders and wanted your logo imprinted on all of them PLUS each one would have a person’s name on it … Jack Smith, Bill Bather, Jerry Lamont, etc, that would be Personalization
Can I get the “Buffalo Bills” or the “Coke” logo printed on my products?
John’s Marketing and its agents assume that submitted artwork has been submitted with the full authorization of the owner of the logo and/or logos included and that the submitter is in full compliance with the laws governing copyright and trademarks, etc. Purchasers agree to hold John’s Marketing and it’s agents harmless for any damages, costs and/or expenses arising under these laws as a consequence of our use of said artwork. Or …. NO unless you have written permission to do so.
What happens if I get my products and they are not what I ordered?
If it’s our fault, we will replace the order in full … no questions asked. If you supplied artwork that was “incorrect” and approved it beforehand, then we will redo the order but at your expense.
How do I know you will “deliver”? Can I trust you guys?
Using a credit card to pay for your order is good source of protection. If we do not deliver as promised, you can have the credit card company cancel the charge. PLEASE NOTE! If you are not satisfied with the products you receive, please call and discuss it with us FIRST before resorting to this solution.
I have a question that isn’t answered here. What do I do?
If you have a question that isn’t answered here, please contact us.
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